FAQ

Dragon Networks is an Australian provider of leading Cisco Meraki products. We sell the entire Cisco Meraki brand catalogue and provide full technical service. We are based in Sydney, New South Wales.

Dragon Networks specialises solely in Cisco Meraki products and technology. We stock the full range of Cisco Meraki brand products and can source the entire Cisco Meraki catalogue. The Meraki product suite includes Cisco Meraki WiFi, routing, security, SD-WAN, smart cameras, intelligent network insights, endpoint management, mobile device management, Meraki firewall and Meraki switches.

Cisco Meraki is a cloud-managed IT company with headquarters in San Francisco, California, which specialises in networking and security technology centrally managed from the web. The Meraki company was founded in California in 2006 and acquired by Cisco Systems in December 2012. Cisco Meraki is known as a leader in cloud controlled WiFi, routing and security with over two million active networks and over 5.7 million devices online around the world.

We have a full team of service and network engineers with extensive IT experience. Many have been working in IT for decades. Our engineers are exceptionally qualified to provide full Meraki technical service including auditing, installation and maintenance.

Yes, Cisco Meraki products are cloud managed, which means in many cases we can provide full service remotely. Please contact us to confirm our service availability.

In order for Cisco Meraki to directly manage their unique Cloud Managed Licensing Model, all products ship directly from the USA. Orders are placed with our Cisco Meraki contacts within 48 hours of receipt.

As part of Cisco Meraki’s Cloud Managed Licensing model, every customer must licence the use of the Cloud Dashboard, through which the products are managed. The licence subscription includes all software updates for the specific hardware during the term of the licence. It also includes access to Cisco Meraki’s technical support desk plus an advanced replacement hardware warranty valid for the licence duration.

Yes, we sell all Cisco Meraki brand hardware and we can source all additional Meraki products. Simply contact us with details of what you need.

All pricing is in Australian dollars (AUD). The listed price does not include GST, which will be added to the final price at checkout.

Yes, we are an authorised Cisco Meraki reseller. We source all products directly from Cisco Meraki and have an ongoing direct relationship with Cisco Meraki.

Orders may be cancelled up to 48 hours after the initial order placement. To notify us, please call 1300 997 318 or email sales@dragon-networks.com.au with Order Cancellation in the subject title.

Our Terms and Conditions of Sale are available here.

Our privacy policy is available here.

All orders are processed by Cisco Meraki within 2 days of receipt and generally received in Australia within 5 business days. Products reach customers within 7 to 10 days of ordering. If there is a stock shortage, you will be notified asap.

Yes, phone us on 1300 997 318 or contact us via our website and we will answer any Meraki licencing questions you have. Meraki licensing information can also be found here.

Cisco Meraki handles warranty returns and support directly. However, we can contact them to facilitate warranty claims. Should you wish to handle your warranty claim directly, the Australian support centre number is +61 2 8520 3052 or you can log a case online here: Meraki RMA request. Please quote the serial number of the unit. Meraki ship replacement products via Priority UPS within 1 business day.

Cisco Meraki’s Support Policies including Warranty and Return Policies can be found here: Cisco Meraki Support Policies.

We will issue a full refund for faulty products or if you are unsatisfied with the product for any reason providing the following criteria are met. 1. Product was purchased from Dragon Networks. 2. Product purchase occurred within the last 30 days. 3. The product is returned intact in the original packaging with all supplied accessories. Please contact us to obtain full details and return address for the product to be shipped to.